TowqiVet is owned and operated by TowqiVetAPP LLC.
TowqiVet values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By using the platform and services, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our terms of service.In this privacy policy, the words "platform" refers to the TowqiVet mobile application and the TowqiVet website together, "we", "us", "our" and "TowqiVet" refer to TowqiVet, "provider" refers to users who post their profile and offer veterinary services on the platform and "user" refers to users who book veterinary services through the platform.
This privacy policy may change from time to time. Your continued use of the platform and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international laws and regulations.
The personal data of users that are collected and processed through:
• TowqiVet mobile application (Available on Google Play and App Store).
Will be under the responsibility and in charge of:
• TowqiVet
• Whether you’re an animal owner or a provider — Towqi Vet supports you every step of the way.
When you use the platform, register as a user (Providers and Clients), publish your profile and services (Providers), purchase or book a service or session (Clients), purchase a booking package (Clients), provide services or sessions through the platforms (Providers), use the functionalities available on the platform, use the feedback system, contact us through our contact details and provide us with personal information to communicate with you, you consent to our collection, storage and use of your information under the terms set out in this privacy policy.
The information we collect from our users helps us to continually improve the user experience on the platform. These are the types of information we collect:
Information you provide to us.You provide information when you use the platform, register as a user (Providers and Clients), publish your profile and services (Providers), purchase or book a service or session (Clients), purchase a booking package (Clients), provide services or sessions through the platforms (Providers), use the functionalities available on the platform, use the feedback system, contact us through our contact details and provide us with personal information to communicate with you. As a result of those actions, you may provide us with the following information:
Users:• Name
• Password
• Phone number
• Location
Information Collected Automatically: By accessing and using the platform, you consent to our automatic collection of certain types of information. This information allows us to improve and personalise your experience on the platform.
We automatically collect the following information:
*Metadata:• IP Address and Connection Data: We collect your IP address and connection data to analyse trends and administer the platform.
• Browser and System Information: Includes browser type, language settings, time zone, and operating system.
• Referrer Web Page: We identify the referring URL to better understand how users arrive at our platform.
*Device Information:• Device Identifier and Type: We collect information about the device you are using, including its unique identifier and type.
• Hardware Characteristics: We understand the capabilities of your hardware to optimise your experience on the platform.
*User Actions:• Interactions on the platform: We track the pages you visit, the buttons you click, and the time you spend in each section.
• Searches: We analyse the keywords you use to improve the relevance of our content and functionalities.
User Content: TowqiVet collects and processes user content, which includes data and information entered on our platform, solely for the provision and improvement of our services. We are committed to maintaining the confidentiality and security of this content, and will not share it with third parties except as required by law or for the operation of the service. Users have the right to access, modify and request deletion of their information, in accordance with our data retention policies and applicable law. Use of our platform implies consent to the processing of this data as described in this policy.
Location: Our platform uses location data to provide and improve personalised services. By using our platform, you consent to the collection and use of information about your geographic location. This information may include, but is not limited to, your device's GPS location, IP addresses and other similar data. We use this information to provide specific functionalities of our platform. We are committed to treating this data with the utmost respect for your privacy and in accordance with applicable law. You can disable access to location data at any time through your device settings, although this may affect the full functionality of our platform.
Payment information (providers): Your credit card or payment details will be processed by the payment processors available on the website (MyFatora), which will process and store your data securely and for the sole purpose of processing subscription purchases. TowqiVet reserves the right to contract any payment processor available.
Firebase (Mobile app): We use Firebase Crashlytics and Firebase Analytics provided by Google, Inc. of the United States ("Google") and certain functionalities such as Firebase Crashlytics, Firebase Analytics, Google Analytics, Cloud Firestore, Firebase Performance Monitoring, Firebase Dynamic Links, Firebase Authentication, etc. These tools and technologies collect and analyse certain types of information, such as feature usage metrics and statistics, usage history, unique device identifiers and other similar information. The information generated by Firebase may be transmitted to and stored by Google on servers in the United States. We use Firebase to improve our platform.
Please refer to Firebase's privacy policy:
Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any TowqiVet server and will be stored on the respective server of our email service.
Personal data provided by users through the platform will be retained for the time necessary to provide the functionalities available on the platform, fulfill the legitimate purposes described in this policy or until the user closes the user account or requests the deletion of their data. TowqiVet may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, TowqiVet may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.
In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and to provide the functionalities available on the platform appropriately. We use personal information collected through our platformas described below:
• User registration.
• Provide the mobile application (Available on Google Play and App store).
• Provide the functionalities available on the platform.
• Publish provider profiles and services.
• Facilitate booking of services and consultations.
• Facilitate the realisation of sessions through the platform.
• Facilitate communication between users.
• Process provider payments and commissions.
• Manage requests for cancellations and refunds.
• Send notifications by mail or SMS related to bookings.
• Understand and improve your experience using our platform and services.
• Respond to your comments or questions through our contact information.
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• Send you relevant information about TowqiVet.
• TowqiVet marketing purposes.
• Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.
• Protect, investigate and deter fraudulent, unauthorised or illegal activities.
Information about our users is an important part of our business, and we are not in the business of selling it to third parties. We share customer information only as described below.
Third-Party Service Providers: We use third party services to perform certain functions on our platform. Some of these functions and services include: building and hosting the platform, building and hosting the website, processing payments (MyFatora), sending emails, sending SMS messages (Twilio), location services (Google), chat services and publishing notifications (Google Firebase), and performing tracking and analytics functions on the platform (Firebase Crashlytics, Firebase Analytics).
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Marketing: By using our services and platform, you consent to the use of your personal information, including name and email address, for the sole purpose of receiving marketing communications about our platform and services. TowqiVet respects your privacy and does not share this information with unaffiliated third parties. If you wish to stop receiving marketing communications, you can unsubscribe at any time by using the "unsubscribe" option available in the same marketing emails or by sending your request through our contact information.
SMS text messages: By using our platform to book veterinary services, you consent to the sending of text messages (SMS) to your provided phone number. These messages will be sent by us or through third party services, such as Twilio, and will include relevant information about your bookings, appointment reminders, and service updates. We are committed to using your phone number exclusively for these purposes and will not share it with other entities for promotional activities without your explicit consent. You may unsubscribe from receiving these messages at any time by following the instructions provided in the messages received.
Business Transfers: In the event TowqiVet creates, merges with, or is acquired by another entity, your information will likely be transferred. TowqiVet will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.
Protection of TowqiVet and Others: We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of TowqiVet, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Anonymous Information: TowqiVet uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform. We may also use aggregated anonymous information to provide information about the platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.
In the event of a security breach that compromises the confidentiality of the personal data of our users, TowqiVet undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.
By using our platform, you agree that your personal data may be transferred and processed outside the Kingdom of Saudi Arabia, where data protection laws may differ from those in your country. TowqiVet is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy standards and is adequately protected during any international transfer.
We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at TowqiVet strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third parties, unless we have your explicit consent or are required by law to do so.
Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:
• Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
• Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
• Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
• Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
• Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
• Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
• Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
• Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.
We comply with the requirements of data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete that information.
Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information TowqiVet collects from you. If you disclose your information to others, whether other users or TowqiVet vendors, different rules may apply to their use or disclosure of the information you disclose to them. TowqiVet does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. TowqiVet is not responsible for the privacy or security practices of another Internet platform, including those linked to or from the TowqiVetplatform. Please review the privacy policies of third-party websites or services that you access through the TowqiVet platform.
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact forms or by using the following contact information: